Privacy rights and requests

Who may make a request

A person may contact MatosPay about information relating to that person, or an authorized representative may submit a request on another person’s behalf when applicable law permits. A merchant administrator may also ask about business account records or information processed for the merchant. If MatosPay acts only as a processor or service provider, we may direct the request to the merchant that controls the information.

Rights that may apply

Depending on location and role, rights may include knowing whether information is processed; obtaining access or a copy; correcting inaccurate information; deleting information subject to exceptions; receiving portable information; objecting to certain processing; limiting sensitive-information use; withdrawing consent; opting out of targeted advertising or certain disclosures; and appealing a denied request. Rights differ by jurisdiction and are not absolute.

How to submit a request

Email Sales@Matospay.com with the subject “Privacy request.” Explain the request, the relationship you have with MatosPay or a MatosPay merchant, the country or state where you live, and a safe way to respond. Do not send passwords, full payment-card numbers, authentication codes, or government identification by ordinary email. MatosPay may provide a secure follow-up method if identity verification is needed.

Verification and authorized agents

To protect people from unauthorized disclosure, MatosPay may ask for information reasonably needed to verify identity or authority. We may use the information already associated with the request, ask for a confirmation from a known business contact, or request a legally permitted verification step. An authorized agent may need written permission, and MatosPay may contact the individual directly where required.

Timing and appeals

MatosPay aims to respond within the period required by applicable law. If additional time is permitted and needed, we may explain the reason and expected timing. If we deny a request, the response may explain the reason and any appeal path available under the applicable law. You may also contact the relevant data-protection authority or attorney general where the law gives you that option.

Business and merchant information

A merchant is often the party that decides why customer information is collected and how it is used. In that case, the merchant may be the right party to answer a customer request. MatosPay will provide reasonable assistance required by the applicable agreement and law, subject to authentication, security, confidentiality, and retention requirements.

Marketing choices

You may unsubscribe from marketing messages by using the link in the message or contacting MatosPay. Transactional, security, legal, account, support, and service communications may continue when needed. A marketing preference does not delete an account or stop processing that is necessary for a requested service.

Contact

Privacy requests may be sent to Sales@Matospay.com or mailed to MatosPay, 12600 Deerfield Parkway, Suite 100, Alpharetta, GA 30004.