Merchant Services Agreement guide

The signed agreement controls

A public page cannot replace the merchant agreement, processing agreement, order form, pricing schedule, program guide, or partner terms that apply to an account. The signed documents identify the parties, services, fees, settlement rules, reserves, disputes, support, data roles, acceptable activity, termination rights, and governing law.

Before activation

A merchant should review the approved business name, locations, products, channels, pricing, transaction limits, settlement account, refund process, dispute process, data responsibilities, security obligations, and support contacts before inviting customers to use the service.

Partner roles

MatosPay may coordinate with processors, acquirers, gateways, banks, networks, identity vendors, fraud providers, and other partners. A partner may make the final decision about approval, reserves, settlement, transaction review, or termination. The signed agreement describes which responsibilities sit with MatosPay, a partner, or the merchant.

Fees and settlement

The merchant should use the written pricing schedule rather than a website example to forecast cost. Percentage fees, per-transaction fees, pass-through assessments, refunds, disputes, foreign exchange, taxes, hardware, reserves, and other amounts may apply. Settlement timing is an expectation subject to approvals, risk review, banking schedules, reversals, disputes, holds, and partner rules.

Customer responsibilities

The merchant remains responsible for its products, fulfillment, customer disclosures, refund policy, privacy notice, consent, tax obligations, staff access, website security, and lawful use. A payment provider does not become the merchant’s lawyer, tax adviser, or fulfillment provider merely because it processes a transaction.

Changes and suspension

MatosPay or a partner may change, restrict, suspend, or discontinue a feature when necessary for law, security, risk, network rules, partner availability, maintenance, or a material change in the merchant’s activity. The applicable agreement controls notice, cure, reserve, and termination rights.

Contact

A merchant should use the support contact in its agreement. General questions may be sent to Sales@Matospay.com.