MatosPay Privacy Center

Welcome to the MatosPay Privacy Center

The MatosPay Privacy Center brings our privacy materials into one place for merchants, business representatives, customers, suppliers, applicants, and other people who interact with MatosPay. It is designed to make the important questions easier to find: what information we collect, why we use it, who may receive it, how long we keep it, what rights may apply, and which contract controls when MatosPay processes information for a business.

This center is a navigation and education resource. The document that applies to a particular activity may depend on the service, the parties, the country, the merchant agreement, the data-processing addendum, the processing partner, and applicable law. If a signed agreement conflicts with a general website document, the signed agreement controls for the services it covers.

Start with the document that matches your question

For website visits, inquiry forms, cookies, and general communications, start with the Privacy Policy and Cookies Policy. For a merchant that asks MatosPay to process customer information, review the Data Processing Agreement. For international transfers, review the Data Transfer Addendum and the Privacy Framework Policy where applicable. For a supplier or service provider, review the Supplier DPA and Supplier Transfer Addendum. For approved processing partners, the Sub-processors List identifies the categories of providers that may support the service.

For individual requests, use Privacy rights and requests. For merchant conduct, website use, and prohibited activities, review the Terms and Acceptable Use Policy. The Merchant Services Agreement guide explains how these website documents relate to a signed merchant relationship.

Roles depend on the activity

MatosPay may act as a controller, business, service provider, processor, or independent business depending on the information, purpose, service, contract, and jurisdiction. A merchant may decide why and how its customers’ information is collected and used, while MatosPay may process that information only to provide payment or related services. In another interaction, MatosPay may decide how to manage a sales inquiry, account contact, support request, security log, or compliance record.

The role analysis is not determined by the label on a page alone. It should be assessed from the actual activity and the governing agreement. Merchants remain responsible for giving their customers appropriate notices and honoring their own legal obligations when they collect information through their websites, stores, applications, or customer programs.

Privacy by design in payment services

MatosPay uses a payment-services approach that separates what is needed for a business conversation from what belongs in an approved onboarding or processing workflow. The public website should not be used to submit full card numbers, security codes, bank credentials, passwords, government identifiers, or other unnecessary sensitive data. When a partner needs additional information for underwriting, identity verification, fraud prevention, sanctions screening, tax reporting, or settlement, the approved collection path should be used.

We aim to limit access to people and providers who need information for a defined purpose, keep records for a defensible period, apply security measures appropriate to the risk, and explain important changes through the applicable notice or agreement.

Your choices and questions

Depending on where you live and the role MatosPay has for the information, you may be able to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an explanation of a decision. Some rights have exceptions for fraud prevention, legal compliance, security, disputes, records retention, and the rights of others. The Privacy rights and requests page explains how to submit a request and what verification may be needed.

Questions about privacy, security, data processing, or this center may be sent to Sales@Matospay.com. Please do not include payment credentials or government identification in an ordinary email.

Updates to this center

MatosPay may add, revise, or retire materials as its services, partners, legal obligations, and operating model change. Each document shows its own update or effective date. A document may be supplemented by a merchant agreement, program guide, notice, or partner terms. When an update is material and notice is required, MatosPay will use a legally adequate method to communicate it.